Shipping & Delivery Policy

SQUISHTIDE | Effective: September 2026

1. Order Processing

Orders are processed after successful payment. Standard in-stock items ship within 1–2 business days. Custom products require additional production time before dispatch.

2. Custom Production Time

Digital design proof: 2–3 business days after payment
Production after design approval: 2–3 business days
Total lead time varies by order complexity

3. Shipping Rates & Free Shipping

United States

Orders of $49 or more: FREE shipping
Orders under $49: $6.99 flat rate shipping

Europe & most other regions

Orders of $49 or more: FREE shipping
Orders under $49: $6.99 flat rate shipping for most countries
Exact shipping costs for a small number of regions will be confirmed at checkout.

All import duties and taxes for all deliverable regions are fully covered by us. You will not be charged any additional fees upon delivery.

4. Delivery Times

Shipping time starts when the order is dispatched to the carrier.

United States: 8–14 business days after dispatch.

Europe & most other regions: 9–17 business days after dispatch.

Exact shipping times are calculated based on your location and clearly displayed at checkout.

*Transit times exclude potential customs delays.

Estimated delivery dates are provided as estimates, not guarantees.

Custom orders add production time before shipping.

5. Tracking Information

A tracking number will be sent to your checkout email once the order is dispatched. Tracking updates are provided by the carrier and may be delayed during peak periods.

6. Shipping Address

Customers are responsible for providing an accurate and complete delivery address. Address changes can be requested before dispatch. Once shipped, changes cannot be guaranteed.

7. Delays, Lost & Damaged Packages

Carrier delays, weather, customs processing and other events beyond our reasonable control may affect delivery. If your package is lost, significantly delayed or arrives visibly damaged, contact us at support@squishtide.com with your order number and photos. We will resolve the issue with the carrier directly.